Return Policy

At babyll, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your hair dryer, we offer a straightforward return policy to make the process as easy as possible.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (order confirmation or receipt) is required.

2. How to Initiate a Return

• Contact our customer service team at [email protected] or call +1 530-885-1941 to request a return authorization.
• Provide your order number and reason for the return.
• Once approved, you will receive instructions on how to send the item back.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details.
• We will provide a replacement or full refund at no additional cost.